De-escalation training is a technique aimed at preventing and reducing the risk of escalation, aggression, and violence in various situations. It involves using communication and negotiation tactics over physical force to persuade a subject to avoid conflict or self-harm. It can benefit different all types of professions that handle live interactions with the public or face potentially heated situations.

The training course will present concepts and methods to support de-escalation efforts when personal connections can be made. Participants will be provided with the knowledge to apply in real-world situations. This includes learning ways to address the needs of people in a state of a mental health crisis, or those whose perception of reality is altered.

Participants who attend this course are taught to manage difficult situations by enhancing the skills that let them establish contact, build rapport, and gain influence to achieve objectives in encounters. These abilities include situational stabilization tactics, decision-making, and both verbal and nonverbal communication skills. Even when subjects present difficulties, participants will be able to make connection