Mediation is a way of managing conflict that uses an impartial person to help team members to resolve their disagreements. The intention is to ease workplace tensions before they escalate into something more damaging. It differs from disciplinary and grievance procedures by offering a more informal and flexible approach. Employee mediation is a confidential, informal, voluntary process where a neutral party helps to resolve a conflict. It allows people to settle disputes and discuss their issues.

A mediator can de-escalate problems and encourage the people involved to express their concerns while respecting each other’s views. Certified mediators at the Guardian Training institute can help to resolve conflict within an organization and encourage interpersonal communication